Privacy Policy — Ringo Pets
Effective Date: December 1, 2025
Owned and Operated by: GetLOST! LLC (California, United States)
Contact: ringo@getlostio.com
1. Introduction
This Privacy Policy describes how Ringo Pets (“Ringo,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you use the Ringo Pets mobile application (the “App”). By creating an account or accessing the App, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with these terms, you should not use the App.
2. Information We Collect
We collect only the information necessary to operate and improve the App.
2.1 Information Provided by Users
- Email address
- Password
- Profile details (name and affiliation if part of a shelter or rescue)
- Adoptable dog listings and related content (for authorized animal shelters and rescue organizations only)
- Uploaded media, including photos of dogs available for adoption
We do not collect sensitive data such as financial information, government identification numbers, or precise location data.
2.2 Information Collected Automatically
- Device type, operating system, and app version
- IP address and usage logs
- Unique device token for push notifications (if enabled)
We do not track your activity across other applications or websites.
3. How We Use Personal Information
We use personal information solely for legitimate business purposes, including:
- Creating and managing user accounts
- Allowing approved shelters and rescues to post adoptable dogs
- Facilitating interactions and follow activity related to adoption
- Providing support and responding to inquiries
- Enhancing functionality, security, and user experience
- Preventing misuse, fraud, or violations of policies
We do not sell personal information.
4. How We Share Information
We disclose data only to trusted service providers who assist in operating the App:
| Vendor | Purpose | Data Type Shared |
|---|---|---|
| Render | Backend hosting & infrastructure | Account and app activity data |
| PostgreSQL (managed by Render) | Database storage | Account data and dog listing data |
| Amazon Web Services (S3) | Media storage | Uploaded images |
| Expo (EAS) | App building, deployment, and notifications | Device tokens, app metadata |
| Apple (TestFlight) | iOS app distribution | App and crash-related metadata |
| Resend | Email notifications (e.g., password reset) | Email address |
We may also disclose personal information if required by law or to protect our rights or the safety of others.
5. Security
We use commercially reasonable safeguards to protect personal information, including:
- Encryption of data transmitted via HTTPS
- Secure password hashing methodology
- Access controls and operational safeguards
However, no system can guarantee absolute security.
6. Data Retention
We retain personal information for as long as your account remains active and for a reasonable period thereafter for legal or administrative purposes. Upon deletion of an account, data will be removed from our systems within a commercially reasonable timeframe, except where retention is required by law.
7. Children’s Privacy
Ringo Pets is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, it will be deleted promptly.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights related to your data:
- Access the personal information we hold
- Request correction of inaccurate data
- Request deletion of your account and associated data
You may exercise these rights by contacting: ringo@getlostio.com
Push notifications may be disabled at any time through device settings.
9. International Data Transfers
The App is operated in the United States. If you access the App from outside the U.S., your information will be transferred to and stored in the United States, where laws may differ from those in your jurisdiction.
10. Changes to This Privacy Policy
We may modify or update this Privacy Policy periodically. If changes materially affect your rights, we will notify you via the App or by email where legally required. Continued use of the App after changes indicates acceptance of the updated policy.
11. Contact Information
GetLOST! LLC — Ringo Pets Support
Email: ringo@getlostio.com
Location: California, United States